![What to Do If You Can't Update the Etsy Seller App](https://www.ecommercebytes.com/wp-content/uploads/2017/06/etsy_lg-300x211.jpg)
Some sellers are having trouble updating the Etsy Seller App on their mobile devices. One seller posted in a thread on the Etsy boards on Saturday that they had tried to update the app without success so deleted it entirely and tried reinstalling it, but it won’t install. “Now I haven’t got the app, My tech guy has looked at it and he is also out of suggestions. I’ve reported it to Google. Have you any (advice) please?”
Several sellers suggested making sure they didn’t have the old orange “Sell on Etsy” app on their phone, with one adding, “I guess Apps are listed in alphabetical order so the really old one will not be under “E” for Etsy but will be under “S” = the “Sell on Etsy”.”
An EcommerceBytes reader also reported the problem on Ecommerce EKG on Saturday, writing the following post:
“When notified to install the Etsy seller update it will not install or update. Advised to uninstall and reinstall, I wish I would not have done this, now I am without the seller app completely. Google support could not fix it. Any ideas to (remedy)?”
Another thread on the Etsy boards started on May 29th describes the same problem: “My Etsy seller app said it needs updating … I tried and it would not update so uninstalled it and then tried to reinstall it and now it wont let me through android play store! So no seller app now!!! Any suggestions??? Thanks.”
Multiple sellers who said they thought they had uninstalled the old app realized it was there. Once they found it under “S” for Sell on Etsy rather than under “E” for Etsy, they were able to uninstall it and install the new app, such as the seller who wrote the following:
“I was having this same issue, and I did even more steps. The problem was that I had uninstalled everything (I thought) but the old Etsy seller app isn’t under “Etsy” but “Sell on Etsy.” Mine are alphabetical, so I was looking under the E’s but it was located under the S. I was getting so frustrated, but this did finally work. I thought that I had uninstalled all Etsy apps, but there was one hidden. Good luck!”
Etsy published the following YouTube video when it launched the new Etsy Seller app in July 2022:
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She’s a widely cited authority on marketplace selling and is author of “Turn eBay Data Into Dollars” (McGraw-Hill 2006). Her blog was featured in the book, “Blogging Heroes” (Wiley 2008). She is a member of the Online News Association (Sep 2005 – present) and Investigative Reporters and Editors (Mar 2006 – present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.